Shipping Information

Sweet Botanical Bakes bakes and packs your cookies in the order it is received. Orders take at most 3 business days to process and then ship, with the exception of holidays.

Packages are shipped via UPS rate of your choosing. If an order is lost, we can assist you in tracking your package. Sweet Botanical Bakes is not responsible in replacing a package that is lost or stolen in the mail when shipping confirmations have been obtained. We are not liable for items damaged or lost by carrier services (USPS, UPS).

Something going on? If there are any errors or concerns regarding your order, please email us and we will do everything we can to assist. Please contact us within 5 business days. Please include your full name, order number, and any details that will help us take care of you.

You can contact

Please note that unfortunately, we do not accept returns or refunds for any of our cookie boxes.